Last Updated: 10/25/2025

At Engravers Bench & Greek Unique, we value your trust and are deeply committed to protecting your privacy while delivering exceptional personalized products and services. Whether you’re ordering custom engraving, embroidery, or screen-printing, your personal information is treated with the highest level of security and respect.

This Privacy & Refund Policy explains how we collect, use, and safeguard your data, as well as outlines our terms regarding returns, exchanges, and refunds for all purchases made through our website or in-store. Our goal is to ensure that every customer enjoys a transparent, secure, and satisfying shopping experience.

1. Our Commitment to Privacy

At Engravers Bench & Greek Unique, your privacy is not just a requirement; it’s a cornerstone of our relationship with you. We understand that when you share personal details such as your name, contact information, and customization requests, you place your trust in us. We take that responsibility seriously.

We believe your privacy is a vital part of your shopping experience, and therefore, we have implemented strict privacy practices designed to protect your information from misuse, unauthorized access, or disclosure. Every step in our order process, from browsing our website to receiving your final product, is handled with care, confidentiality, and professionalism.

We use your information exclusively to:

• Process and fulfill your orders accurately and efficiently.
• Communicate with you regarding your purchases, shipping updates, or inquiries.
• Provide personalized recommendations and service improvements tailored to your needs.
• Maintain accurate business records in compliance with legal requirements.

We never sell, rent, trade, or disclose your personal data to outside parties for advertising or promotional purposes. Any information you share is handled only by authorized personnel who are trained in data protection and customer confidentiality.

Our team treats your information with the same precision, integrity, and attention to detail that we apply to our engraving and embroidery work, because we understand that trust and craftsmanship go hand in hand.

2. Information We Collect

At Engravers Bench & Greek Unique, we collect information solely for the purpose of delivering personalized, high-quality engraving, embroidery, and screen-printing services. Every piece of information you share with us, whether through our website, in person, or over the phone, is used responsibly, securely, and transparently to ensure a seamless customer experience.

We categorize the information we collect into the following areas:

a. Personal Information

When you make a purchase, create an inquiry, or subscribe to our newsletter, we may request certain personal details that help us communicate with you effectively and fulfill your order accurately. This may include:

• Full Name – used for accurate order identification and personalization.
• Email Address – allows us to send order confirmations, shipping updates, and respond to inquiries.
• Phone Number – used for quick communication regarding order clarifications or delivery updates.
• Billing and Shipping Address – required to process payments, prevent fraud, and ensure timely delivery to the correct destination.

This information enables us to provide the precision and reliability our customers expect, ensuring your engraved or embroidered items reach you exactly as requested.

b. Order and Customization Details

To craft personalized products that reflect your unique vision, we collect information directly related to your order, such as:

• Product Selections – the specific items or materials you choose for engraving, embroidery, or printing.
• Customization Instructions – text for engraving, design files, embroidery layouts, artwork references, logos, and other personalization details.
• Special Notes or Messages – any additional comments you share during checkout or consultation, helping us tailor your order to your exact expectations.

This data is essential for accuracy and craftsmanship, allowing us to transform your ideas into precisely finished, meaningful creations.

c. Payment and Transaction Information

All financial transactions are handled with the highest level of security.
We partner with trusted third-party payment processors to complete your purchases safely and efficiently. These processors comply with industry-standard encryption and data protection practices (including PCI-DSS standards).

Please note:

• We do not store, access, or retain your credit card, debit card, or banking details.
• Payment data is transmitted directly through secure payment gateways to ensure complete confidentiality.
• Our systems only record essential transaction details, such as payment confirmation, order amount, and billing verification, to validate and complete your purchase.

d. Website and Technical Usage Data

When you visit our website, we automatically collect limited, non-personal information to help us improve functionality, performance, and security. This data allows us to understand how visitors interact with our site and where we can enhance the user experience.

This may include:

• IP Address – used for basic analytics and fraud prevention.
• Browser Type, Device Information, and Operating System – helps us optimize our website for better compatibility and usability.
• Pages Visited, Duration of Visit, and Click Patterns – provide insight into which pages are most useful or relevant to our visitors.

This type of information is collected using tools like cookies or analytics services (e.g., Google Analytics) and is aggregated to ensure it cannot identify you personally.
The data helps us maintain a secure, efficient, and enjoyable browsing experience while continuously improving our website’s design and performance.

3. How We Use Your Information

At Engravers Bench & Greek Unique, every piece of information you share with us is used thoughtfully, responsibly, and exclusively for legitimate business purposes. We value the trust you place in us and ensure that your data is handled with integrity to enhance your overall experience, whether you’re ordering a custom plaque, embroidered apparel, or an engraved keepsake.

We use your information only for the following lawful and essential purposes:

a. Order Processing and Fulfillment

Your personal and order details enable us to provide the precise, timely, and high-quality service our brand is known for. Specifically, we use this information to:

• Process, produce, and fulfill custom engraving, embroidery, and screen-printing orders according to your provided specifications.
• Verify order accuracy and ensure that all customization requests (such as engraved text, designs, or artwork) are executed correctly.
• Arrange packaging and shipping logistics, ensuring your products reach you safely and on schedule.
• Communicate with you regarding order confirmation, expected delivery timelines, and any updates or adjustments necessary to complete your project.

By using your details solely for these operational purposes, we guarantee that your experience is smooth, accurate, and completely personalized.

b. Customer Support and Communication

We may use your contact information to deliver exceptional customer service, including:

• Responding promptly to your inquiries or requests for information about products, services, or existing orders.
• Providing order confirmations, invoices, receipts, and relevant updates.
• Addressing any customization clarifications, payment issues, or delivery concerns.
• Following up post-purchase to ensure satisfaction and resolve any questions you may have.

We believe clear communication is an essential part of the customer experience, ensuring you always feel supported, informed, and valued.

c. Personalization and Service Improvement

To continue enhancing the quality and convenience of our services, we analyze non-personal usage data (such as website traffic and interaction trends). This helps us:

• Refine our product offerings and design recommendations based on customer preferences.
• Improve website navigation, usability, and content structure for a more intuitive experience.
• Identify and correct technical issues or website vulnerabilities to maintain reliable performance.
• Understand how customers interact with our services so we can develop better tools, faster delivery options, and more efficient customer support.

This analysis is performed in aggregate form and does not identify individual users personally.

4. Data Protection and Security

At Engravers Bench & Greek Unique, the protection of your personal information is one of our highest priorities. We treat every customer’s data with the same precision, care, and attention to detail that we bring to our engraving and embroidery work. We employ industry-standard security measures to ensure your information remains safe, confidential, and used only for legitimate business purposes.

a. Secure Data Transmission and Encryption

All sensitive information transmitted between your browser and our website is protected using Secure Socket Layer (SSL) encryption technology. This ensures that your personal and payment information, such as your name, address, and order details, is encrypted before being sent across the internet, preventing unauthorized interception or misuse.

When you make a purchase, all payment transactions are securely processed through trusted, PCI-compliant payment gateways. We never store your credit card details or banking information on our servers. Your payment data is handled only by authorized third-party processors who meet the highest industry standards for data security.

b. Safe Data Storage and Controlled Access

All personal information you provide is stored on secure servers protected by advanced firewalls, security software, and regular system monitoring. We implement role-based access control, meaning that only authorized personnel, such as customer service representatives or fulfillment specialists, can view your information when it is necessary to complete your order or provide support.

Access to customer data is limited under strict confidentiality agreements, and all employees are trained to follow data protection protocols to ensure the safety and integrity of your information. We continuously monitor for unauthorized access attempts and use multi-factor authentication where applicable to safeguard administrative systems.

c. Website and System Security

To maintain a secure online environment, we employ multiple layers of defense designed to protect our website and digital systems from potential threats. These include:

• Regular website vulnerability scans and security updates to prevent malicious activity.
• Firewall protection and intrusion detection systems to block unauthorized access.
• Routine software patching to ensure all security tools and hosting environments are up to date.
• Encrypted data backups stored in secure environments to protect against accidental loss or damage.

Our IT systems are reviewed periodically to ensure compliance with modern cybersecurity standards and to maintain resilience against emerging online threats.

5. Sharing Your Information

At Engravers Bench & Greek Unique, we are dedicated to protecting your personal information and ensuring that it is handled responsibly. We never sell, rent, or disclose your data for marketing purposes. Your information is only shared with trusted service providers and business partners who play an essential role in the smooth operation of our business. Each third-party partner is carefully vetted and contractually bound to maintain confidentiality and comply with strict data protection standards. In some cases, we may also be required to disclose information to comply with legal obligations or to protect our rights and the safety of our customers.

We may share your information with:

• Payment Gateways & Processors: To securely process your payments through PCI-compliant systems and encryption technology.
• Shipping & Courier Partners: To fulfill and deliver your personalized orders efficiently.
• IT & Technical Support Providers: To maintain website functionality, hosting, and data security.
• Analytics & Marketing Partners: To analyze website performance, user engagement, and improve customer experience.
• Legal or Regulatory Authorities: When required by law or to protect the integrity of our operations.

We take every possible measure to ensure that your information is shared only when necessary and handled with the highest standards of security and confidentiality.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, ensure smooth functionality, and offer a personalized shopping journey. Cookies are small data files placed on your device that help us recognize you, remember preferences, and optimize our site’s performance. These tools also assist us in understanding visitor behavior, tracking analytics, and tailoring our marketing communications to your interests.

Cookies help us to:

• Remember your preferences, login sessions, and shopping cart items.
• Enhance website functionality and improve navigation.
• Monitor traffic patterns and analyze website performance.
• Display relevant promotions, product recommendations, or offers based on your activity.
• Ensure secure transactions and prevent fraudulent activity.

We use both first-party cookies (set by our website) and third-party cookies (used by analytics or advertising partners). You can choose to manage, disable, or delete cookies through your browser settings at any time. However, please note that disabling cookies may limit certain site functionalities, such as checkout or personalized features.

By continuing to browse and use our website, you consent to the use of cookies in accordance with this policy, helping us provide a seamless, secure, and customized experience for all visitors.

7. Your Rights and Choices

At Engravers Bench & Greek Unique, we believe in transparency and giving you full control over how your personal data is used. We respect your privacy rights and are committed to honoring all reasonable requests related to the access, correction, and deletion of your personal information, in compliance with applicable data-protection laws.

You have the right to make informed choices about your data and how it is handled. We encourage you to contact us if you wish to review, update, or remove any of your information, or if you simply want to understand how it is being used.

As a valued customer, you have the right to:

• Access Your Personal Information:
  Request a detailed summary of the personal data we maintain about you, including how and why it is being used.
• Request Corrections or Updates:
  If any of your personal details are inaccurate, outdated, or incomplete, you may request that we update or correct them promptly to ensure accuracy and compliance.
• Request Deletion (“Right to Be Forgotten”):
  You may request the permanent deletion of your personal data from our systems, where legally permissible, and provided that the data is not required for record-keeping, contractual, or legal purposes.
• Restrict or Object to Processing:
  In certain situations, you may request that we limit the way your data is processed or object to specific uses, such as for marketing or analytics.
• Opt Out of Marketing Communications:
  You can unsubscribe from our promotional emails or newsletters at any time by clicking the “Unsubscribe” link within the message or by contacting us directly.
• Data Portability:
  Upon request, and where applicable, you may obtain a copy of your personal data in a commonly used, machine-readable format to transfer it to another service provider.

To exercise any of these rights or to make an inquiry regarding your data, please contact us at:
engraversbench@gmail.com

For verification and security purposes, we may require proof of identity before processing your request. We are committed to responding to all valid inquiries within a reasonable timeframe and to providing transparent communication throughout the process.

Your trust is central to our business. We value the opportunity to serve you with integrity and ensure that your personal information is handled ethically, securely, and with the utmost respect for your privacy.

8. Refund & Return Policy

At Engravers Bench & Greek Unique, every item we produce is crafted with exceptional care, precision, and attention to detail. Because our engraving, embroidery, and screen-printing services are tailored specifically to each customer’s request, we maintain clear policies to ensure fairness and transparency in our refund and return process.

We take great pride in the craftsmanship of our personalized creations and handle each project according to your unique design instructions. To preserve the integrity of our work and the personalized nature of our products, the following conditions apply:

a. Custom & Personalized Items

All engraved, embroidered, and screen-printed items are made-to-order based on your approved specifications.
Therefore:

• All sales become final once production begins.
• Refunds, replacements, or exchanges are only provided if the finished product arrives damaged, defective, or contains a production error that clearly differs from the design or proof you approved.

We cannot issue refunds or accept returns for the following:

• Errors in spelling, grammar, layout, or design that were approved by the customer during proof review.
• Minor color differences between digital previews and final products, which may occur due to variations in materials, thread, ink, or monitor settings.
• Issues arising from customer-supplied artwork, text, or files that do not meet our recommended quality or format standards.

Each custom order passes through multiple quality-control checks before shipping to ensure accuracy, craftsmanship, and satisfaction.

b. Reporting an Issue

If your order arrives damaged, defective, or with an error on our part, please notify us within 7 business days of delivery by emailing engraversbench@gmail.com.
Include the following information in your message:

• Your order number
• A detailed description of the issue
• Clear photographs showing the defect or damage

Our customer service team will promptly review your claim and determine the most suitable resolution. Depending on the circumstances, we may offer a replacement, repair, store credit, or full/partial refund.

Please note that requests submitted after the 7-day period may not qualify for replacement or refund consideration.

c. Non-Customized Items (if applicable)

In the rare case that we offer items that are not personalized, such as blank merchandise, the following return policy applies:

• Returns must be requested within 14 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• A valid proof of purchase or receipt must accompany the return.

Once the returned product is inspected and approved, refunds will be issued to the original payment method within 7–10 business days.

d. Shipping and Handling

• Original shipping fees are non-refundable, except in cases where the error or damage resulted from our production or shipping process.
• Customers are responsible for return shipping costs, unless otherwise pre-approved by our team due to a verified production error.
• We recommend using a trackable shipping service or purchasing shipping insurance for returned items, as we cannot guarantee receipt of packages that are lost in transit.

By placing an order with us, you acknowledge and agree to these conditions, understanding that each personalized product is made exclusively for you and cannot be resold.

9. Order Cancellations

Because all personalized items begin production shortly after purchase, cancellations are limited to a short window of time.

• Orders may be cancelled within 24 hours of placement, provided production has not yet begun.
• Once production or design processing has started, cancellations are no longer possible due to the custom nature of our work.
• If you wish to cancel within the allowed period, please contact us immediately at engraversbench@gmail.com with your order number and reason for cancellation.

We strive to accommodate every request whenever feasible; however, adherence to this policy ensures fair workflow management and timely delivery for all customers.

10. Policy Updates

At Engravers Bench & Greek Unique, we are dedicated to maintaining transparency and compliance with evolving legal and business standards. As such, this Privacy & Refund Policy may be revised or updated periodically to reflect changes in our operational practices, technological advancements, or applicable laws and regulations.

Any updates will be posted on this page, and the “Last Updated” date will always indicate the most recent version of the policy. We encourage our customers to review this section periodically to stay informed about how we protect and manage personal information, as continued use of our website and services signifies acceptance of any updated terms.

11. Contact Us

We value open communication and are committed to addressing your questions, feedback, or concerns with professionalism and care.

If you have inquiries regarding this Privacy & Refund Policy, data usage, or refund procedures, please reach out to us using the contact details below:

Email: engraversbench@gmail.com

Our team is always ready to assist you and ensure your experience with Engravers Bench & Greek Unique remains transparent, positive, and fully satisfactory.